Refund and Cancellation Policy

1. General Policy

At ANNEXRA, we are committed to delivering high-quality digital products. Due to the custom nature of software development and design services, we follow a strict refund and cancellation policy.

2. Project Cancellations

Clients may cancel a project at any time by providing written notice. In the event of cancellation, the client will be billed for all work completed up to the date of cancellation based on our hourly rate or the prorated milestone amount.

3. Upfront Deposits

Any upfront deposits paid to initiate a project are generally non-refundable. These deposits secure our team's time and resources and cover the initial discovery and planning phases.

4. Milestone Refunds

Once a project milestone has been approved and paid for, it is considered final and non-refundable. If you are unsatisfied with the deliverables of a specific milestone, you must raise your concerns before providing approval and payment for that phase.

5. Third-Party Costs

Costs incurred for third-party services (e.g., domain registration, hosting, premium plugins, cloud infrastructure) on behalf of the client are strictly non-refundable.

6. Dispute Resolution

If you believe there has been a failure to deliver the agreed-upon scope of work, please contact us at contact@annexra.in. We will work diligently to resolve the issue, either through revisions or an equitable settlement, before considering any partial refunds.